We always strive to provide the best service to ensure a smooth and enjoyable travel experience. Please take a moment to read our terms and conditions carefully:
1. Pricing:
- Our published prices are applicable for regular days. An additional charge applies for services on holidays.
- Prices apply to trips from 07:00 AM to 09:00 PM. Services outside this timeframe (09:05 PM – 06:45 AM) will incur an extra fee of $5 – $10 per car.
- Private car prices are per vehicle, not per person.
2. Payment:
- For short trips, small vehicles, and regular days, we require a minimum 50% deposit via card to confirm the booking, with the remaining amount paid in cash at the end of the trip.
- For holiday trips, long-distance journeys, large vehicles, or bookings with a tour guide, full payment via credit card is required in advance.
- Credit card payment is required for pick-ups at the airport, Ba Na Hills, and seaports (e.g., Chan May Port, Tien Sa Port).
3. Required Information:
To confirm your booking, we need the following details:
- Full name of all passengers in your group
- Contact phone number
- Flight details (flight number, arrival date & time) for airport pick-ups
- Hotel name, address, and room number
- Pick-up time for departure trips
- For long trips or large groups, we may also require date of birth and passport numbers.
4. Cancellation Policy:
- Free cancellation if requested at least 48 hours before the departure date.
- 50% of the total price will be charged for cancellations 24 hours before departure.
- 100% of the total price will be charged for cancellations within 12 hours or last-minute cancellations.
- For holiday trips, a 100% cancellation fee applies if canceled within 48 hours before departure.
If you cannot find your driver, please contact us immediately via:
📧 Email: exploreprivatecar@gmail.com
💬 Live Chat on our website
📞 WhatsApp / Phone: [+84 88 666 0396] or [+1 (816) 543 0603]
We are here to assist you! If you choose another option without contacting us first, it will be considered a last-minute cancellation.
Thank you for choosing Explore Private Car for your journey!